Aster DM Healthcare, one of the largest integrated healthcare providers in India is proud to announce the recognition received for Aster CMI Hospital, Bengaluru as the first hospital in South India to achieve the top-tier Platinum Certification for Digital Health Standards from the National Accreditation Board for Hospitals & Healthcare Providers (NABH). This distinguished certification also makes Aster CMI the first hospital in Karnataka to be accredited under NABH’s new digital standards framework.
The NABH Digital Health Standards, launched in 2023, are pioneering in India, specifically designed to assess hospitals based on their digital maturity and integration of advanced technologies in healthcare. These standards aim to enhance clinical care quality, patient safety, and overall operational efficiency by encouraging the adoption of digital health processes.
Digital health innovations such as telemedicine, electronic health records (EHRs), mobile health applications, wearable technology, and artificial intelligence are critical components in transforming healthcare delivery. These technologies enable more effective health management, personalized and efficient care, and improved health outcomes. Aster CMI Hospital has successfully implemented several key digital health initiatives contributing to this accreditation.
One of the notable advancements is the comprehensive Electronic Medical Records (EMR) system, which ensures secure and accessible patient data management. The Online Quality Management System has also been pivotal, facilitating quality audits, clinical pathway compliance, and real-time dashboard monitoring. Another significant implementation is Aster Insight, a robust feedback mechanism that continuously improves patient services by capturing and analyzing patient experiences. Additionally, Aster CMI’s telemedicine services extend healthcare access to remote and underserved areas, ensuring continuity of care and expanding the hospital’s reach. Apart from this, initiatives like online incident management system, Oracle based inventory management, lab information system, digital payments, remote patient monitoring and more played a key role in getting the accreditation.
Dr. Nitish Shetty, CEO of Aster DM Healthcare, India, expressing his pride in this achievement, said, “We are honored to receive the Platinum certification from NABH, a testament to our unwavering commitment to excellence in healthcare. This achievement reflects our team's dedication to patient care and safety, ensuring we meet the highest standards in our industry. We remain steadfast in our mission to deliver compassionate, innovative healthcare solutions, empowering healthier lives. This recognition underscores our promise to the communities we serve and motivates us to continually raise the bar.”
Mr. Sreeni Venugopal, Chief Information Officer, Aster DM Healthcare, shared his enthusiasm and said, “I am proud of our team's diligent efforts in achieving this accreditation. This recognition validates our commitment to leveraging technology for enhancing patient care and operational efficiency. It reaffirms
our role in safeguarding sensitive healthcare data and maintaining robust IT infrastructure. We are dedicated to advancing healthcare through innovation and secure digital solutions, ensuring our patients receive the highest standard of care.”
Earlier this year, Aster CMI Hospital was also recognized with the Best Contact Centre of the Year 2024-2025 award at the BPO & Contact Centre Summit and Awards 2024. This accolade highlights the hospital’s commitment to delivering exceptional patient service and operational excellence.
Looking ahead, Aster CMI Hospital is committed to expanding its services, advancing medical research, and enhancing patient experiences. The Platinum certification serves as a foundation for continuous improvement, with the hospital striving to set new benchmarks in healthcare excellence.
